Return, Exchange and Refund Policy

Return, Exchange and Refund Policy – Vermond

Last updated: [20 February 2026]

At Vermond, we value transparency and customer satisfaction. By placing an order, you confirm that you have read, understood, and agreed to the terms applicable below.

1. Exchange and Return Period

Customers may request an exchange or return within 30 calendar days from the date of product receipt.

2. Conditions for Acceptance

The product must be in perfect condition.
The original packaging and seals must be intact.
Clear photos/videos proving the product’s condition must be provided.

3. Non-Eligible Items

Products purchased on sale or clearance.
Personalized or made-to-order products.
Free gifts and promotional items.
Size variations of up to 3 cm.
Minor color variations.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases of confirmed defects.

5. Return Procedure

Requests must be submitted through the portal:
https://returns.Vermond.shop/

Processing time may take up to 30 days.

6. Inspection and Approval

Inspection may take up to 15 business days after receiving the returned product.

7. Refund Method

Refunds will be issued to the original payment method, deducting administrative and shipping fees when applicable.

8. Manufacturing Defects

Must be reported within 7 calendar days after receipt, with photo/video proof.

9. Size Variations

It is the customer’s responsibility to review the size chart before purchasing.

10. Response Time

Requests are answered within 48 business hours.

11. Amendments

The version of the policy in effect on the purchase date will apply to the order.

Right of Withdrawal

Thank you for shopping at Vermond.

Return Period

We accept returns and refunds within 3 days after delivery.
After this period, refunds or exchanges cannot be offered.

Order Processing and Cancellations

Orders are processed within 24 hours after payment confirmation.

Cancellations or changes can only be made within 24 hours after purchase.
After shipment, cancellation is not possible until the product is delivered.
After delivery, the customer must follow the standard return process.

Damaged or Incorrect Products

Must be reported within 24 hours after receipt.
Photo proof is required.
Vermond will cover shipping costs in case of confirmed defects.

Return Conditions

The product must be unused.
It must be in the original packaging.
Proof of purchase is required.

Requests must be sent to: contact@vermond.shop
No item should be sent without prior approval.

Shipping Costs

If the return is due to customer decision, shipping costs are the customer’s responsibility.
If due to company error or confirmed defect, Vermond will cover the cost.

We recommend shipping with tracking.

Exchanges

Request a return of the current item.
After approval, place a new order.

Missing or Incorrect Items

Must be reported within 24 hours after delivery.

Refunds

Refunds will be issued to the original payment method.
Processing time: up to 7 business days.
The bank or card provider may take additional time to process.

Return Address

Sun ya ru B6, 3rd Floor
Xiu Feng Gong Ye Cheng
Longgang District
Shenzhen, Guangdong Province
China
Tel: 15639782632

Vermond reserves the right to refuse returns that do not comply with the applicable policy version.
The valid version will be determined by the purchase date.